AMAI System Privacy Policy

At Amai, we respect and protect the privacy of our users. This privacy policy explains how we collect, use, share, and protect your personal information when using our AI-based service for creating and managing digital content. If you have any questions about this policy, please contact us at: [hello@amaisystem.com].

1. Information We Collect

1.1. Information You Provide Directly

• Registration Data: Name, email address, social media login credentials (Facebook, Instagram, etc.).
• Billing Information: Payment and invoicing details (processed by secure, PCI-DSS-compliant third-party providers).
• Content Provided: Posts, images, and data uploaded or managed within the platform.

1.2. Information Collected Automatically

• Technical Data: IP addresses, device type, operating system, browser settings, approximate geographic location.
• Interactions: Clicks, browsing times, and other data related to your use of our tool.
• Social Media Data: Post statistics, followers, reach, and interactions (obtained via Meta's APIs, such as Facebook and Instagram).

2. How We Use Your Information

2.1. Providing the Service

We use the collected information to:

• Create automated content tailored to your needs.
• Publish on your linked social media accounts according to your configurations.
• Provide analytics and performance metrics to optimize your content strategy.

2.2. Improvement and Personalization

• Customize your experience on the platform.
• Optimize technical performance and user interface.

2.3. Legal Compliance and Security

• Prevent fraud, unauthorized access, and illegal activities.
• Comply with legal and regulatory obligations.

3. How We Share Your Information

3.1. Sharing with Service Providers

We may share your data with third parties only to:

• Process payments (e.g., Stripe, PayPal).
• Provide cloud storage (e.g., AWS, Google Cloud).
• Deliver technical services.

3.2. Legal Obligations

We may disclose your information as required to:

• Comply with applicable laws or regulatory requirements.
• Respond to government authority requests.

3.3. With Linked Social Media Platforms

Data synchronized with Meta APIs, such as Facebook and Instagram, will be shared with these platforms under their respective privacy policies.

4. Legal Basis for Data Processing

We process your data under the following legal bases, in accordance with the General Data Protection Regulation (GDPR):

• Contractual Necessity: To provide the requested service.
• Consent: When linking your social media accounts or collecting additional data.
• Legitimate Interests: To improve our service and prevent fraud.
• Legal Compliance: To meet legal and regulatory requirements.

5. User Rights

Under GDPR and other applicable regulations, you have the following rights regarding your data:

• Access: Request information about the data we hold about you.
• Correction: Correct inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data.
• Restriction: Limit the processing of your data under certain circumstances.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for certain purposes, such as marketing.

To exercise any of these rights, contact us at: [hello@amaisystem.com].

6. Data Security

We implement advanced technical and organizational measures to protect your information against loss, theft, unauthorized access, or disclosure:

• Data encryption in transit (TLS/SSL).
• Secure storage using AES-256 encryption.
• Regular security audits.

7. International Data Transfers

As we operate globally, your data may be transferred and processed outside the European Economic Area (EEA). We ensure that such transfers comply with:

• EU Standard Contractual Clauses.
• Privacy Shields or other relevant regulations.

8. Cookies and Similar Technologies

We use cookies and similar technologies to ensure the proper functioning of the platform, personalize your experience, and analyze usage. These include:

• Essential Cookies: Necessary for the platform's core functionality.
• Analytical Cookies: To evaluate performance and usage of the tool.
• Personalization Cookies: To tailor your experience.
• Advertising Cookies: To deliver relevant ads.

You can manage your preferences in our cookie settings panel or disable cookies via your browser settings.

9. Data Retention

We retain your data only as long as necessary to:

• Fulfill our legal and contractual obligations.
• Provide our services and maintain platform functionality.

Once no longer needed, we securely delete or anonymize your data.

10. Changes to This Policy

We reserve the right to modify this privacy policy. We will notify you of any significant changes via email or within our platform.

Last updated: December 11, 2024.

11. Contact

If you have questions or concerns about this privacy policy, you can contact us at:

• Email: [hello@amaisystem.com]
• Mailing Address: Calle Manuela Malasaña, 15, Madrid, Spain.

12. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

• Notify relevant supervisory authorities within 72 hours of becoming aware of the breach
• Inform affected users promptly with clear guidance on how to protect themselves
• Take immediate steps to contain and investigate the breach

13. Age Restrictions

Our services are not intended for users under 16 years of age. We do not knowingly collect or process personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

14. Meta Platform Integration

When you connect your Meta accounts (Facebook, Instagram):

• We access only the permissions you explicitly grant
• We follow Meta's Platform Terms and Developer Policies
• You can revoke access anytime through Meta's settings or our platform
• We never share your Meta access tokens with third parties
• Any data processing is conducted in accordance with Meta's terms and this privacy policy

15. Business Customers and Data Processing

For business customers processing personal data of EU residents through our services:

• We act as a data processor under GDPR Article 28
• We offer a Data Processing Agreement (DPA) compliant with GDPR requirements
• We process data only on documented instructions from the business customer
• We implement appropriate technical and organizational measures to ensure data security

16. Data Protection Officer

While we have not appointed a formal Data Protection Officer, our privacy team can be reached at:

• Email: privacy@amaisystem.com
• Address: Calle Manuela Malasaña, 15, Madrid, Spain

For any privacy-related concerns or to exercise your data protection rights, please contact our privacy team.